We’ve also discussed privacy issues in Client Confidentiality and the “Reasonable Care” Standard. It’s no secret that we love Evernote here on the Legal Productivity Blog. Seems to be a pattern these days: A/B test a company’s proposed decision on Twitter. A firestorm of criticism predictably ensued and Evernote quickly backtracked. This all stemmed from Evernote’s initial decision to allow some of their employees to view user data to track and improve its machine learning capabilities and algorithms with no apparent way to opt out. Feedback? More like a public outcry, which in today’s world, means a Twitter fracas. The quote above was included in a blog post, Evernote Revisits Privacy Policy Change in Response to Feedback.
That means we need to be transparent, admit our missteps, and commit to making the Evernote experience the best it can be, from the way the app functions across platforms to the way we communicate with the people who use it.” – Evernote CEO Chris O’Neill
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